HolmHosts Introduction

HolmHosts are a South Wales based Airbnb co-hosting service, offering a complete short-term let solution to generate and maximise your revenue stream from Airbnbing. We specialise in co-hosting, meaning we manage everything to do with bookings and leave you remain in control of your property. You receive booking income direct to ensure you have the financial reward without delay, keeping you in control of your income, whilst delegating the leg work of creating the revenue.

The HolmHosts team is helping clients, those ofay with Airbnb and those new to it, to maximise their return and minimise the effort of doing so. We have substantial experience in the property, hospitality and buy to let sectors, which allows us to bring together our skills to ensure maximum return on investment for you from your Airbnb property.

Whether you’re looking to switch a buy to let property from long term let to short term (based on the ability to increase yield) or looking at your own properties/land/space to create a new rental income that has not yet been explored, we can help.

HolmHosts takes away the hassle of bookings, guest management, travel to and from the property between guest stays, cleaning and turn overs whilst looking after homes as if they were our own.

What HolmHosts Do:

1. Manage Airbnb Listing (including nightly rate adjustment, photos, property information)

2. Create and Provide a Property Guest Guide

3. Manage Turnover Services (e.g. cleaning, linens, waste removal)

4. Manage Guest Communications

5. Manage Check Ins and Check Outs

6. Advertise the Listing on HolmHosts website and social media

7. Advise on How to Maximise Bookings (i.e., cosmetic changes, welcome trays,

8. *Monthly Property Inspections

9. *Organise & Manage Maintenance and Repair Works

10. *Organise Guest Sundries (toilet roll, toiletries, tea/coffee/milk, welcome treats)

*These services are included with our In Person Co-Hosting service only

Our Service Levels:

18% Virtual Co-Hosting Fee

Ideal for property owners wanting to outsource the online side of bookings whilst remaining in day-to-day control of the property

23% In Person Co-Hosting Fee

Ideal for property owners who need support in physically managing the day-to-day running of their Airbnb

Our HolmHosts Onboarding Process:

1. Exploratory call/zoom to discuss property and level of support needed

2. Complete a desktop comparison of rates to similar sized properties in a 1-mile local

3. Visit the property and agree co-hosting requirements

4. Issue service contract

5. Re-visit property to:

• Take marketing photos/videos

• Obtain cleaning quotations

• Create inventory of key items/stock levels within the property

6. Create listing

7. Client sign off of listing Listing Live

8. Online bookings managed

9. Check ins/Check outs managed remotely

10. Monthly booking breakdown and invoice

What You Need to Do

1. Seek permission to host guests on your property (check contracts, law and community rules)

2. Review the HMRC structure for furnished holiday lettings via below link. It is advisable to speak with an accountant to ensure this income stream is taken into account as part of your overall financial planning. HMRC Guidance Link

3. Organise relevant property and host insurances e.g. Admiral

4. Health & Safety risk assessment and remedial actions

Getting Your Property Airbnb Ready

Just like any business venture, there’s planning, preparation and hard work that goes into making every property ‘guest-ready.’ We’re not just handing over the keys to guests; we’re responsible for shaping their whole stay into a 5* experience, worthy of rave reviews and premium nightly rates.

While there are many great ways to provide the best stay for our guests, when it comes to buying certain household items, we want to have all our bases covered to create a micro-hotel experience.

Check List

1.The Property

• Lock box with 2 sets of keys for guests (code is provided to guests in their check in message from HolmHosts)

• 1 x additional lock box with 1 emergency set of keys (code is only for property owner and HolmHosts to know)

• Lockable storage cupboard/ottoman for bulk bought cleaning and turnover supplies to be stored

• Property information pack (including all quirks e.g. how to open a specific door, where the bins go etc)

• Instructions and manuals (for all white goods, appliances, utilities etc)

• Local area information (amenities, eateries, bars, attractions, tourist info, hospitals, shops)

• Contact list (emergency numbers, taxi companies, local businesses etc)

• Netflix subscription

• Check out information (any specific instructions e.g. where to put bins)

2. The Bathroom

• Bath Towels (2 per guest) and Bath Matts (x 2)

• Beach Towels (if applicable with a seaside property) Towel Hooks on back of doors

• Ample supply of toilet paper (2 rolls per bathroom per guest)

• Hair Dryer

• Magnified Makeup Mirror

• Shower Hanger (for toiletries)

• Toiletries – good quality and buy in bulk

• Hand Soap

• Shampoo

• Conditioner

• Body Wash

3. Sleeping Quarters

• Bed Linens x 3 sets per bed (one for on the bed, one being cleaned, one spare)

• Pillows x 2 per guest

• Extra Blankets and Pillows (x 2 sets only)

• Heater and/or Fan

• Waste Paper Bin

• A Box of Tissues

• Pen & Note Pad

• Bedside Table

• Bedside Lamp

• Alarm Clock

• Dresser and/or shelves (at least one unit)

• Wardrobe or clothes rail (at lease one in each bedroom)

• Safe for passports and valuables

• Clothes horse for drying clothes

• Ironing board and iron

4. The Kitchen

• Fridge freezer

• Washing machine

• Dishwasher

• Tea selection and instant coffee

• Nespresso pods (or equivalent)

• Nespresso machine

• Tea Kettle / Water Heater

• Salt & Pepper

• Sugar & Sweetener

• Butter (individual portions)

• Milk (1 pint of semi skimmed and 1 carton oat milk)

• Crockery (x 2 per guest);

• Dinner plates

• Side plates

• Bowls

• Mugs

• Pint Glasses

• Tumblers

• Wine Glasses

• Cutlery

• Tea towels x 2

• Dishcloths and sponge

• Pots and Pans – clean and undamaged:

• Wok

• Large saucepan

• Medium saucepan

• Small saucepan

• Frying pan

• Griddle pan

• Baking trays x 2

• Extra Light Bulbs

• Tupperware pots x 1 per guest

• Cleaning Supplies:

- Washing up liquid

- Washing machine tablets

- Dishwasher tablets

- Carpet Stain Remover

- All-Purpose Surface Cleaner

- Disinfectant spray

- Bin Bags

- Recycling bags

• Broom

• Dustpan and brush

• Mop and bucket

• Recycling bins with clear instructions

5. The Lounge

• 3 seater sofa or sofa bed

• Armchair

• Additional seating (if applicable)

• Dining area that sits total number of guests Books and magazines

• Full-length mirror

• Desk or workspace

• Playing Cards and Board Games

6. The “Special Sauce” Items

• Alexa’ in communal areas

• Tumble dryer

• Sky TV package or similar

• DVD/BlueRay Player

• Selection of DVDs/Blu-Ray Discs

• Smart TV (so guests can sign into

• their streaming accounts)

• Adaptors/USB points

• Free highspeed Wi-Fi

• Bluetooth Speakers

• Keyless Entry System

• Universal Chargers

• Smart Thermostat

• Bathrobes

• Slippers

• Hair straighteners

7. Safety & Protection

• Fire safety risk assessment

• Functioning Smoke Detectors

• Fire Extinguishers

• Fire Blankets

• Carbon monoxide detector

• PAT tested appliances (annually)

• Energy Performance Certificate

• Gas safety certificate

• Legionnaires test

• First Aid Kit (replenish regularly)

• Permissions (if applicable):

• Mortgage lender

• Landlord

• Building management company

• Insurance company

• Insurance:

• Public liability insurance

• Loss of booking income

• Buildings insurance

• Home care emergency

• Contents insurance

• Accidental damage cover

To arrange a complimentary visit of your property or space to discuss Airbnbing in more detail, contact our office to arrange at a time convenient for you:

Holm Hosts Limited

Tramshed Tech

Unit D

Penderys Street

Cardiff

CF11 6BE

T: 02920118559

E: hello@holmhosts.com

W: www.HolmHosts.com

The contents of this guide are copywritten and owned by Holm Hosts Limited and is not to be shared or copied unless with explicit permission from the owner. The information within this guide is being shared in kind and based on experience and is not to be considered advice. It is recommended that professional advisers should be consulted regarding matters such as financial, insurances, accountancy, health and safety, fire safety, interior designers etc.